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Wednesday
, October 20
Virtual Platform
1:00pm •
Workshop: Creating the Future of Financial Services
Thursday
, October 21
Virtual Platform
10:00am •
Opening Address: State of Design in Financial Services
10:15am •
Keynote: Financial Services and Customer Economic Dignity
10:45am •
Keynote: First Do No Harm: Ethics and Product Design
11:15am •
Design Challenge Announcement
11:20am •
Networking Break
11:30am •
Keynote: Shared Language: A Human-Centered Foundation for the Enterprise
12:00pm •
Keynote: Content is Subject to Change
12:15pm •
Lunch & Learn: The Orchestrated Customer Experience: CX Transformation Delivered by a Modernized Contact Center Framework
12:15pm •
Lunch
1:10pm •
Keynote: Integrating Financial Wellness in Insurance
1:30pm •
Keynote: Navigating Organizational Challenges
2:05pm •
Keynote: Executive Leadership Strategies: Delivering against the End-to-End Customer Experience
2:30pm •
Keynote: Research as a Catalyst for Organizational Transformation
2:45pm •
Coffee Break
2:55pm •
Keynote: Leading Successfully, Through Leading Ourselves
3:25pm •
Keynote: Design System - A Tool for Inclusivity
3:50pm •
Keynote: Evolving Your UX Practice: 8 Things We Know (And a Few We Don’t)
4:15pm •
Networking Break
4:25pm •
Keynote: Delivering Advice in a Digital World
4:50pm •
Keynote: Service Design Blueprinting for Silos in Financial Services
5:10pm •
Closing Remarks
5:15pm •
Virtual Cocktails
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Financial Experience Design 2021
Oct 20
-
21, 2021
Wednesday
, October 20
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, October 21
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Wednesday
, October 20
Thursday
, October 21
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