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Mariah Hay

Help Scout
Chief Experience Officer

Formerly the Vice President of Product, and Head of Practices for Engineering, Product Management, Product Design, Data, and Instructional Design at Pluralsight, Mariah Hay now serves as Chief Experience Officer at Help Scout, leading Engineering, Design and Product management. In the past five years, Mariah has led the product-side integration of three acquired companies, growing her organization through IPO from 8 to nearly 50 cross-functional teams, challenging and inspiring each one to understand the daily life of the end users, guiding the design of a human-centered product. 

Mariah has spent her career teaching and advocating human-centered design, and in 2017, she was awarded the Women Tech Award for “Product Excellence.” Before joining Pluralsight, Mariah served as the Director of User Experience Design for Universal Mind, one of the largest independent digital agencies in North America. She also served as the Director of User Experience for AMC Health, and under her leadership, the company developed a remote patient monitoring software that connects with medical devices and clinical services. Prior to that, Mariah served as a professor at Savannah College of Art and Design where she developed and directed graduate coursework focused on interdisciplinary collaboration and the integration of tangible design thinking on all levels of strategy, planning and management.

Mariah earned a bachelor's in art at the College of Charleston and a master's of fine art in Industrial Design from Savannah College of Art and Design. She continues to share her knowledge and passion for human-centered design by serving on the board of the Women’s Tech Council of Utah and actively mentoring aspiring designers. She is the Founder and Co-Organizer for Ladies that UX Salt Lake City Chapter and Co-founder and board member of Product Hive, a non-profit organization dedicated to serving the community of product managers, strategists and designers that come together to learn, contribute and connect, through volunteer-led opportunities.


My Speakers Sessions

Thursday, October 21

10:45am EDT

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