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Thursday, October 21 • 2:05pm - 2:30pm
Keynote: Executive Leadership Strategies: Delivering against the End-to-End Customer Experience

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There is a critical demand for companies to have a best-in-class customer experience that solves real problems for real people. The challenge is, there is a vast shortage of executives who can craft a shared vision, unify the complete end-to-end experience, and have the trust of the people to execute this effectively and at scale.  

As more and more companies compete for the customer, leaders are needed who can deliver against the end-to-end customer experience, galvanize teams, and deliver value in a way that the company can own. This keynote will share practical takeaways, usable strategies, and tactical frameworks around how to navigate these challenges.

avatar for Andrew La Monica

Andrew La Monica

VP, Global Design Executive
Andrew La Monica is an award-winning leader with 20+ years of expertise solving complex business challenges, building multi-faceted design teams, & delivering world-class customer experiences.Recently, as the VP, Design Leadership at Northwestern Mutual, Andrew drove top-level business... Read More →

Thursday October 21, 2021 2:05pm - 2:30pm EDT
Virtual Platform