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Thursday, October 21 • 4:50pm - 5:10pm
Keynote: Service Design Blueprinting for Silos in Financial Services

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Large, complex organizations are prone to siloed activities that can lose sight of the user at the center of processes. Service blueprinting is a vital tool to help break down silos and refocus the organization on the client as well as the employee. In this session, learn case examples of how Charles Schwab has utilized the power of service blueprinting across the organization to refocus service design and delivery.

avatar for Mike Aragon

Mike Aragon

UX and Service Design Manager for the Transformation Solutions, Charles Schwab
Mike has over 20 years of experience in User Experience, User Research,  Design Thinking, and Service Design methodologies to solve challenging and complex business problems that deliver value to the business, customers and employees. Mike is currently the UX and Service Design Manager... Read More →

Thursday October 21, 2021 4:50pm - 5:10pm EDT
Virtual Platform