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Thursday, October 21 • 11:30am - 12:00pm
Keynote: Shared Language: A Human-Centered Foundation for the Enterprise

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Julie Casanave of Fidelity shares how foundational work around customer language is essential to driving change at a large enterprise. Julie shares how her team helped overcome corporate silos by creating and aligning to a common taxonomy for customer jobs, journeys and tasks – keeping the enterprise human-centered while driving enterprise-wide change.

avatar for Julie Casanave

Julie Casanave

VP, Head of UXD Center of Excellence, Fidelity Investments
Julie is passionate about creating the conditions for teams to solve meaningful human problems and doing it at scale. She has over 20 years experience managing UX design and shipping digital products in enterprise and start-up settings. In her current role leading the UXD Center... Read More →

Thursday October 21, 2021 11:30am - 12:00pm EDT
Virtual Platform